You can get the invoice over email which you will receive after successful payment. Also, you can see all your order details in your Order History page and download the invoice from there.
For cancellations or rescheduling, please reach out to our customer care at firstname.lastname@example.org or connect with us via WhatsApp help, which is available at the bottom right.
- Types of Personal Information collected by Saiyan Health
"Personal information" (PI) - means any information relating to an identified or identifiable natural person including common identifiers such as a name, an identification number, location data, an online identifier. We collect information about you and/or your usage to provide better services and offerings. The Personal Information that we collect, and how we collect it, depends upon how you interact with us. We collect the following categories of Personal Information in the following ways:
name, email address, city and contact number, when you sign up for alerts on the Platform;
information that we require from you includes name, contact details including e-mail address and mobile number, when you register on the Platform;
information about the services that you want to use and how you use them, when you are a user of the services through the Platform;
we may collect your Personal Information such as name, age, contact details, preferences, etc. through surveys and forms, when you choose to participate in these surveys etc.;
when you communicate with Saiyan Health or use the Platform to communicate with other Users (such as Experts), we collect information about your communication and any information you choose to provide;
when you use a device to access the Platform, Saiyan Health may collect technical or other related information from the device as well as the device location;
To the extent permitted by law, Saiyan Health may record and monitor your communications with us to ensure compliance with our legal and regulatory obligations and our internal policies. This may include the recording of video conversations and chats;
- How Saiyan Health may use your Personal Information
We will only use your personal data in a fair and reasonable manner, and where we have a lawful reason to do so.
Our use of your personal data depends on the purpose for which you interact with us. We may process your Personal Information for the following purposes:
Providing our services and products to you including sending you packages through alerts, calendar alerts, relevant search results, recommended packages and/or instructors (as the case maybe), and other social media communication facilities.
Protecting our Users and providing you with customer support.
We use information collected from cookies and other technologies, to improve your user experience and the overall quality of our services. When showing you tailored ads, we will not associate an identifier from cookies or similar technologies with sensitive categories, such as those based on race, religion, sexual orientation or health.
Improving the Platform and its content to provide better features and services.
Conducting market research and surveys with the aim of improving our products and services.
Sending you information about our products and services for marketing purposes and promotions.
To the extent required for identity verification, government sanctions screening and due diligence checks.
Establishing, exercising or defending legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice in relation to such legal proceedings.
- Cookies and Other Tracking Technologies
Some of our web pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about website activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to reenter your original user ID and password to gain access to certain parts of the Platform.
- The Basis/ Grounds which we rely on for collection and processing of your Personal Information:
Your Personal Information is collected and processed by Saiyan Health based on the following legal grounds depending upon the nature of Personal Information and the purposes for which it is processed.
Saiyan Health relies on your consent in order to process your Personal Information in certain situations. If Saiyan Health requires your consent to collect and process certain Personal Information, as per the requirements under the applicable data protection laws, your consent is sought at the time of collection of your Personal Information and such processing will only be performed where consent is secured.
- Compliance with a legal obligation:
Your Personal Information may be processed by Saiyan Health, to the extent that such processing is necessary to allow Saiyan Health to comply with a legal obligation. An example of this would be if Saiyan Health is required to disclose your Personal Information to respond to order by any Authority or if Saiyan Health is required to retain specific records for a fixed period to comply with requirements under any applicable law.
- Information Sharing and Disclosure
We restrict access to your Personal Information to employees and the experts who we believe reasonably need to know/or that information to fulfil their jobs to provide, operate, develop, or improve our packages or services
Saiyan Health does not disclose, transfer or share your Personal Information with others except with:
Our affiliates and group organizations to the extent required for our internal business and/or administrative purposes and/or general corporate operations and for provision of services;
Third party service providers and marketing partners that Saiyan Health engages to a) provide services over the Platform on Saiyan Health’s behalf; b) maintain the Platform and mailing lists; or c) communicate with you on Saiyan Health’s behalf about offers relating to its products and/or services. Saiyan Health will take reasonable steps to ensure that these third-party service providers are obligated to protect your Personal Information and are also subject to appropriate confidentiality / non-disclosure obligations.
Saiyan Health does not intend to transfer Personal Information without your consent to third parties who are not bound to act on Saiyan Health's behalf unless such transfer is legally required.
- Third Party Content:
Saiyan Health makes no representations or warranties regarding how your information is stored or used on third-party servers. We recommend that you review the applicable privacy statements and policies of each third-party site linked from the Platform to determine their use of your personal information.
- Retention of Personal Information:
Your Personal Information will not be retained by Saiyan Health any longer than it is necessary for the purposes for which the Personal Information is processed and/or in accordance with legal, regulatory, contractual or statutory obligations as applicable.
At the expiry of such periods, your Personal Information will be deleted or archived in compliance with applicable laws.
- Controlling your personal information:
You have the right to invoke your rights which are available to data principals or data subjects (as per applicable laws and regulations) in relation to your Personal Information which is being processed by Saiyan Health.
Saiyan Health provides you the ability to keep your Personal Information accurate and up-to-date. If at any time you would like to a) rectify, update or correct your Personal Information except for your name and email id; b) obtain confirmation on whether or not your Personal Information is processed by it; or c) access your Personal Information or exercise your right to data portability. You may also write back to Saiyan Health requesting for making any changes in your profile. We will require you to provide a valid proof of your identity, in order to ensure that your rights are respected.
For the exercise of certain rights, you may be required to approach the relevant authority / designated officer as per the provisions of the applicable data protection laws/ Saiyan Health may in accordance with the provisions of applicable data protection laws, charge a fee for fulfilling your request, in particular in case of excessive or manifestly unfounded request. Further you acknowledge that the abovementioned rights are not absolute and are subject to limitations as per the applicable data protection laws.
- Confidentiality and Security
The security and confidentiality of your Personal Information is important to us and Saiyan Health has invested significant resources to protect the safekeeping and confidentiality of your personal data. When using external service providers acting as processors, we require that they adhere to the same standards as Saiyan Health does. Regardless of where your Personal Information is transferred or stored, we take all steps reasonably necessary to ensure that personal data is kept secure.
- Social media
Saiyan Health operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Saiyan Health monitors and records comments and posts made on these channels about itself in order to improve its products and services.
Please note that you must not communicate the following information to Saiyan Health through such social media sites:
- sensitive personal data including (i) special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation and (ii) other sensitive personal data such as criminal convictions and offences and national identification number;
- Excessive, inappropriate, offensive or defamatory content.
Saiyan Health is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. Saiyan Health is only responsible for its own use of the Personal Information received through such sites.
Saiyan Health does not store any account related information or any credit / debit card details. Saiyan Health shall not be liable for any loss or damage sustained by Users as a result of any disclosure (inadvertent or otherwise) of any information concerning the User's account, credit cards or debit cards in the course of any online transactions or payments made for any products and/or services offered through the Platform.
In case any Personal Information is shared by you with Saiyan Health, which is not requested by Saiyan Health during registration, (whether mandatorily or optionally), Saiyan Health will not be liable for any information security breach or disclosure in relation to such information.
- Data Protection Officer/ Grievance Officer
In case you have any complaints and/or grievances in relation to the processing of your Personal Information you can send your complaints via e-mail to our grievance officer at email@example.com.
If you are a parent or guardian accepting these terms on behalf of a minor you also represent and warrant that you have read and agree to these terms on behalf of the minor and on your own behalf. As a parent or guardian of a minor using the services you also acknowledge that your access and use of the services are subject to this agreement.
To the best of its ability, Saiyan Health will make efforts to provide the Platform with due care. You accept that the Platform only contains the functionalities and other characteristics as it contains at the moment of your use ("as is" and "as available"). Each and every use of the Platform is for your own risk and responsibility.
Saiyan Health is at all times, without in any way becoming liable to you, entitled to make procedural and technical alterations and/or improvements to the Platform.
You need an account for most activities on our platform. Keep your password somewhere safe, as you are responsible for all activity associated with your account. If you suspect someone else is using your account, let us know by contacting us. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account. If you contact us to request access to an account, we will not grant you such access unless you can provide us with the information that we need to prove you are the owner of that account. In the event of the death of a user, the account of that user will be closed. You may not share your account login credentials with anyone else. You are responsible for what happens with your account and Saiyan Health will not intervene in disputes between attendees or instructors who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other breach of security) by contacting us. We may request some information from you to confirm that you are indeed the owner of your account.Privacy:
In order to submit a Request or make a Reservation, you may be required to provide personal data on the portal/the Partner. Saiyan Health/ the Partner is responsible for the processing of such data and shall do so in accordance with its own privacy statement. We shall not be liable for any damages incurred by you due to the processing of your personal data by a Partner.
You agree to pay the fees for the healthcare program that you purchase. When you make a purchase, you agree not to use an invalid or unauthorized payment method
Saiyan Health enables Users to connect with Experts through two methods: a) online book facility that allows Users book an appointment through the Website; b) Value added telephonic services which connect Users can call on the helpline number provided on Saiyan Health Health’s website to book an appointment.
Saiyan Health will ensure Users are provided confirmed appointment on the Book facility. However, Saiyan Health has no liability if such an appointment is later cancelled by the Expert, or the same Expert is not available for appointment.
The results of any search Users perform on the Website for Experts should not be construed as an endorsement by Saiyan Health of any such particular Expert. If the User decides to engage with an Expert to seek medical services, the User shall be doing so at his/her own risk.
Without prejudice to the generality of the above, Saiyan Health is not involved in providing any healthcare or medical advice or diagnosis or therapy and hence is not responsible for any interactions between User and the Expert. User understands and agrees that Saiyan Health will not be liable for:
User interactions and associated issues User has with the Experts;
the ability or intent of the Expert(s) or the lack of it, in fulfilling their obligations towards Users;
any wrong consultation, advice, medication or quality of treatment being given by the Expert(s), or any medical negligence on part of the Expert(s);
inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the Expert to provide agreed Services;
any misconduct or inappropriate behaviour by the Expert or the Expert’s staff;
cancellation or no show by the Expert or rescheduling of booked appointment or any variation in the fees charged.
Users are allowed to provide feedback about their experiences with the Expert, however, the User shall ensure that, the same is provided in accordance with applicable law. User however understands that, Saiyan Health shall not be obliged to act in such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting of a particular Expert from the Website.
In case of a ‘User-No-Show (U.N.S)’ (defined below), where the User does not show-up at the appointed time with the Expert:
The payment made by the User at the time of booking will be forfeited. Incase, if the User later on provides for any genuine reason for U.N.S then the matter will be taken up by the customer care team of Saiyan Health and at the sole discretion of Saiyan Health, pursuant to conducting of investigation, the User shall be provided with a refund of such payment made by User, at the time of booking. However, Saiyan Health doesn’t assure full refund in any such cases. However, where cancellation charges have been levied, you would not be entitled to complete refund.
Saiyan Health reserves the right to make the final decision in case of a conflict. The total aggregate liability of Saiyan Health with respect to any claims made herein shall be INR 200.
- Cancellation and Refund
In the event that, the Expert with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at firstname.lastname@example.org within seven (7) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be 2) adjusted against in case the user chooses to reschedule the appointment, b) adjusted with any other expert consultation b) refunded to the User within the next seven (7) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with an Expert, without cancelling the appointment beforehand, the amount will not be refunded, and treated as under Clause 5. However, where cancellation charges have been levied (as charged by the Expert), you would not be entitled to complete refund even if you have cancelled beforehand.
Users will not be entitled for any refunds in cases where, the Expert is unable to meet the User at the exact time of the scheduled appointment time and the Expert is required to wait for more than 10 minutes, irrespective of the fact whether the User is required to wait or choose to not obtain the consultation services from the said Expert.
In case of exceptional circumstances like website or servers going down, global Pandemic situation if in case your purchase does not run or you are unable to avail the services due to global pandemic like situation, you may contact the customer care service.
- Listing Policy:
Saiyan Health, directly and indirectly, collects information regarding the Experts’ profiles, contact details, and practice. Saiyan Health reserves the right to take down any Expert’s profile as well as the right to display the profile of the Experts, with or without notice to the concerned Expert. This information is collected for the purpose of facilitating interaction with the End- Users and other Users. If any information displayed on the Website in connection with you and your profile is found to be incorrect, you are required to inform Saiyan Health immediately to enable Saiyan Health to make the necessary amendments.
Saiyan Health shall not be liable and responsible for the ranking of the Experts on external websites and search engines.
Saiyan Health reserves the right to moderate the suggestions made by the Experts through feedback and the right to remove any abusive or inappropriate or promotional content added on the Website. However, Saiyan Health shall not be liable if any inactive, inaccurate, fraudulent, or non- existent profiles of Experts are added to the Website.
Experts explicitly agree that Saiyan Health reserves the right to publish the Content provided by Experts to a third party including content platforms.
When you are listed on Saiyan Health’s platform, End-Users may choose to book the appointment by reaching out to Saiyan Health on call, by sending an email id or online appointment options provided on the website. Such call facility provided to End-Users and to you by Saiyan Health should be used only for appointment and booking purposes, and not for consultation related issues. Saiyan Health accepts no liability if the call facility is not used in accordance with the foregoing. In case you choose to not provide your consent to recording your calls that may have personal information required for appointment and booking purposes, Saiyan Health reserves the right to not provide the services for which such personal information is sought.
You as an Expert hereby represent and warrant that you will use the Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and Saiyan Health accepts no liability for the same.
- Profile ownership and editing rights:
Saiyan Health ensures easy access to the Experts by providing a tool to update your profile information. Saiyan Health reserves the right of ownership of all the Expert’s profile and photographs and to moderate the changes or updates requested by Experts. However, Saiyan Health takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using Saiyan Health’s services, and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, Saiyan Health may modify or delete parts of your profile information at its sole discretion with or without notice to you.
- Reviews and feedback display rights of Saiyan Health:
As a valuable partner on our platform, we want to ensure that the Experts experience on the Saiyan Health booking platform is beneficial to both, Experts and their Users. Expert understands that, Saiyan Health shall not be liable, under any event, for any comments or feedback given by any of the Users in relation to the Services provided by Expert. The option of publishing or modifying or moderating or masking (where required by law or norm etc.) the feedback provided by Users shall be solely at the discretion of Saiyan Health
All Critical Content is content created by the Users of www.Saiyan Healthhealth.com (“Website”) and the clients of Saiyan Health and Experts, including the End- Users. As a platform, Saiyan Health does not take responsibility for Critical Content and its role with respect to Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000.
Saiyan Health reserves the right to collect feedback and Critical Content for all the Experts listed on the Website.
Saiyan Health shall have no obligation to pre-screen, review, flag, filter, modify, refuse or remove any or all Critical Content from any Service, except as required by applicable law.
You understand that by using the Services you may be exposed to Critical Content or other content that you may find offensive or objectionable. Saiyan Health shall not be liable for any effect on Expert’s business due to Critical Content of a negative nature. In these respects, you may use the Service at your own risk. Saiyan Health however, as an ‘intermediary, takes steps as required to comply with applicable law as regards the publication of Critical Content.
Saiyan Health will take down information under standards consistent with applicable law, and shall in no circumstances be liable or responsible for Critical Content, which has been created by the Users. The principles set out in relation to third party content in the terms of Service for the Website shall be applicable mutatis mutandis in relation to Critical Content posted on the Website.
If Saiyan Health determines that you have provided inaccurate information or enabled fraudulent feedback, Saiyan Health reserves the right to immediately suspend any of your accounts with Saiyan Health and makes such declaration on the website alongside your name/your clinics name as determined by Saiyan Health for the protection of its business and in the interests of Users.
Your use of each Service confers upon you only the rights and obligations relating to such Service, and not to any other service that may be provided by Saiyan Health.
Saiyan Health reach rights:
Saiyan Health reserves the rights to display sponsored ads on the Website. These ads would be marked as “Sponsored ads”. Without prejudice to the status of other content, Saiyan Health will not be liable for the accuracy of information or the claims made in the Sponsored ads. Saiyan Health does not encourage the Users to visit the Sponsored ads page or to avail any services from them. Saiyan Health will not be liable for the services of the providers of the Sponsored ads.
You represent and warrant that you will use these Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and Saiyan Health accepts no liability for the same.
The Expert is and shall be duly registered, licensed and qualified to practice / provide health care, wellness services, therapy and other relevant services as per applicable laws/regulations/guidelines set out by competent authorities and the Experts shall not be part of any arrangement which will prohibit him/her from practicing their profession within the territory of India. The Experts shall at all times ensure that all the applicable laws that govern the Experts shall be followed and utmost care shall be taken in terms of the consultation/ services being rendered.
- Listing Policy:
When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site or by sending you, agreement, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
You can only use Saiyan Health for lawful purposes. You are responsible for all the content that you post on our platform. You should keep the reviews, questions, posts, Healthcare programs and other content you upload in line with the law, and respect the intellectual property rights of others. We can ban your account for repeated or major offenses. If you think someone is infringing your copyright on our platform, let us know.
We own the Saiyan Health platform, including the website and services, also things like our logos, API, code, and content created by our employees. You can’t tamper with those or use them without authorization.
All right, title, and interest in and to the Saiyan Health platform and Services, including our website, our APIs, databases, and the content our employees or partners submit or provide through our Services (but excluding content provided by Experts and Users) are and will remain the exclusive property of Saiyan Health and its licensors. Our platforms and services are protected by copyright, trademark, and other laws of India. Nothing gives you a right to use the Saiyan Health name or any of the Saiyan Health’s trademarks, logos, domain names, and other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding Saiyan Health or the Services is entirely voluntary and we will be free to use such feedback, comments, or suggestions as we see fit and without any obligation to you.
You may not do any of the following while accessing or using the Saiyan Health platform and Services:
access, tamper with, or use non-public areas of the platform (including content storage), Saiyan Health’s computer systems, or the technical delivery systems of Saiyan Health’s service providers.
disable, interfere with, or try to circumvent any of the features of the platforms related to security or probe, scan, or test the vulnerability of any of our systems.
copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code of or content on the Saiyan Health platform or Services.
access or search or attempt to access or search our platform by any means (automated or otherwise) other than through our currently available search functionalities that are provided via our website. You may not scrape, spider, use a robot, or use other automated means of any kind to access the Services.
in any way use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as Saiyan Health); or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other manner interfering with or creating an undue burden on the Services.
From time to time, we may update these Terms to clarify our practices or to reflect new or different practices (such as when we add new features), and Saiyan Health reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. Modifications will become effective on the day they are posted unless stated otherwise.
Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.
By uploading reviews and other content, you grant Saiyan Health a royalty-free, worldwide, nonexclusive, sublicensable and transferable right to reproduce this content and make it available on the Platform, including the right to use (parts of) this content, for promotional purposes and other services in connection with the Platform.
All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, is the property of Saiyan Health or its affiliates or its content suppliers and protected by Indian copyright laws. The compilation of all content on this Site is the exclusive property of Saiyan Health or its affiliates and protected by India copyright laws. All software used on this Site is the property of Saiyan Health, its affiliates or its software suppliers and protected by India copyright laws.
Saiyan Health, the Saiyan Health logo, and other marks indicated on our Site are trademarks of Saiyan Health or its affiliates in India. Other Saiyan Health graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Saiyan Health or its affiliates. Saiyan Health and its affiliates’ trademarks and trade dress may not be used in connection with any product or service that is not Saiyan Health or its affiliates’ as applicable, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits Saiyan Health or its affiliates. All other trademarks not owned by Saiyan Health or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Saiyan Health or its affiliates.
Saiyan Health reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where
Such User breaches any terms and conditions of the Agreement;
A third party reports violation of any of its right as a result of your use of the Services;
Saiyan Health is unable to verify or authenticate any information provided to Saiyan Health by the User;
Saiyan Health has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or
Saiyan Health believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Saiyan Health or are contrary to the interests of the Website.
Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of any medical services the User has rendered in order to comply with the User’s record keeping process and practices.
These Terms are like any other contract and have important legal terms that protect us from the countless things that could happen and that clarify the legal relationship between us and you. Saiyan Health may transfer rights and obligations arising from these Terms and Conditions to third parties and will notify you of this. The Partner or Attendee or both are not permitted to transfer any right derived from an Account to third parties without Saiyan Health’s prior written consent.
If at any time any provision of these Terms and Conditions is or becomes illegal, void or invalid for any reason whatsoever, such invalidity shall not affect the validity of the remainder of these Terms and Conditions and such invalid provision shall be replaced by another provision which, being valid in all respects, shall have an effect as close as possible to that of the replaced provision.
These Terms and Conditions and the use of the Platform are governed by Indian law. Any and all disputes arising from or related to any agreement between Parties will be brought before the competent court in Delhi.
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
The customers visiting the Site are required to check the credentials of the Experts independently and Saiyan Health is not liable to pay any cost or damages to the customers/users due to any health issues arising out of the package availed from any of the Expert(s). All the Experts are directly responsible for providing the services to the Customers/ Users and hence it is important for the customers/ Users to check the packages and credentials of the Experts before availing the same.
In no event, including but not limited to negligence, shall Saiyan Health, or any of its partners, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto, the Services, User’s provision of information via the Website, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:
provision of or failure to provide all or any service by Experts to End- Users contacted or managed through the Website;
any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website;
any unauthorized access to or alteration of your transmissions or data; or
any other matter relating to the Website or the Service.
In no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this Agreement or a User’s use of the Website or the Services exceed, in the aggregate INR 1000/- (Rupees One Thousand Only).
No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by Saiyan Health. Any consent by Saiyan Health to, or a waiver by Saiyan Health of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
Saiyan Health may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.
The conclusion and performance of appointment, including any payment obligation resulting therefrom, as well as the cancellation of appointments is the sole responsibility of you and Partner. You indemnify Saiyan Health from all claims submitted by a Partner or a third party that relates to appointments made by you with that specific Partner, as well as to the payment of such appointments. However, Saiyan Health will provide assistance to you to the best of its abilities in case any issues arise between you and an Partner in order to resolve those issues.
Notwithstanding the above mentioned, Saiyan Health guarantees that you get a refund of what you have paid when you cancel your appointment in conformity with the Saiyan Health’s terms and conditions regarding cancellation.
You guarantee that you will not use the Platform in a way that:
Infringes the rights of Saiyan Health or third parties such as other users or Partners, including but not limited to IP Rights or rights in relation to the protection of privacy;
Is contrary to any current legislation or regulations; or
The user is eligible for a full refund of the specific sessions for which the expert is a no-show.
No user will be eligible for a refund for a successfully completed session with any of the experts on the platform.
Once we receive your refund request, as the case may be, a refund is issued to the original payment method.
Refund time frame is 7 business days.
The refund request needs to be submitted at email@example.com or on WhatsApp to our customer care within 7 business days of the session in which the expert was a no-show.